Freshdesk is a customer support software help desk in the cloud that is intuitive and scalable with complete functionality for excellent customer care. Designed to simplify the management of customer interactions, Freshdesk allows you to offer quick and effective support. With a suite of advanced tools, Easily integrates multi-channel communications, ticket management, and process automation, ensuring a superior customer experience.
Freshdesk is the answer. This cloud customer support software is not only intuitive and scalable but also offers advanced features that transform the way you interact with your customers. With Freshdesk, you can manage requests from various channels such as email, chat, and social media in a single platform, ensuring quick and efficient responses. The intelligent bot and self-service options allow you to reduce your team’s workload while improving customer satisfaction. This leads to an increase in customer loyalty and an improvement in assistance service, making your company more competitive in its sector.
Customer care software is a technological solution designed to help companies manage and optimize interactions with customers. These tools offer features such as support ticket management, multi-channel support, process automation, and data analytics. Their goal is to improve the quality of customer service, increase the efficiency of support teams, and build stronger relationships with customers. Essentially, it helps your transition from customer service to customer relations
Freshdesk can be used in various ways to improve customer support. Here are some key steps:
Respond to all support requests with Freshdesk, whatever the contact channel (email, chat, phone, social media). Prioritize, rank and assign your tickets in a few clicks.
If you don’t have enough resources to do a good job, Freshdesk allows you to automate all routine tasks. You can also set up self-service portals for customers to further reduce the volume of incoming tickets.
Most solutions that offer chatbots require encryption and are difficult to manage. Freshdesk offers you bots that are easy to implement and able to interact with customers to solve problems faster.
Thanks to Freshdesk Reporting feature, you can monitor key parameters to measure the performance of your support and increase its reliability. Set up SLA to manage and resolve problems faster. Use reports to better support your customers.
Freshworks platform is open and flexible and offers you complete APIs for custom integrations, partner solutions and over 640 apps from the Freshworks marketplace. Connect all your tools, even those of third parties, to Freshdesk!
In Kahuna CRM, in addition to offering you the best solutions for your company, we guide you step by step in the innovation and development process. Digital Transformation. We put our experience, expertise, and passion at your disposal to develop strategies in line with your business needs. Thanks to our specialization in Freshworks solutions and accurate analysis of your business, we can offer you the winning combination to improve and enhance your business, making your team competitive and efficient. Our support doesn’t stop with implementation strategies. At Kahuna CRM we establish a real personal relationship with our customers, also helping you develop the necessary skills and knowledge to face the challenges of an increasingly digital world.
Customer care, or customer service, refers to the practices and services offered by a company to ensure the satisfaction and loyalty of its customers. It focuses on providing assistance and support during and after the purchase of a product or service.
The helpdesk is a service designed to offer assistance, information, or solutions to the technological problems of users and clients. This service can be provided through various channels, including telephone, email, live chat, or ticketing systems. The main objective is to resolve technical problems or provide support relating to a company’s products or services.
The main duties of a help desk include receiving requests for assistance, their classification based on priority and the nature of the problem, the resolution of technical issues, and providing support and guidance to users. The operator’s helpdesk works to ensure that users receive the answers and solutions they need promptly.
Having a help desk offers numerous benefits, including the ability to provide timely and efficient support, improve customer satisfaction, and optimize the management of internal resources. This service allows businesses to maintain a high level of customer service while reducing downtime and improving overall productivity.
Choosing the right helpdesk solution requires considering various factors, including the volume of assistance requests, the available budget, the specifics of the sector to which it belongs, and the needs of end users. It is important to evaluate the features offered, such as integration with other systems, ease of use, and the possibility of scalability, to ensure the solution can grow with the business.
Future trends about helpdesk are oriented towards the adoption of advanced technologies such as artificial intelligence (AI) and machine learning to improve service efficiency. This includes the use of chatbot for routine request management and predictive analytics to anticipate user problems before they occur. Additionally, the emphasis on support customization and integration with social platforms and media are increasingly relevant aspects to offer complete and accessible assistance.
After the merger, our customer care agents of the 3 cooperatives worked on 3 different platforms. From these, it was impossible to extract accurate data and reports, nor to have an overall overview of the service we offered. We were looking for a Helpdesk that would allow us to track all the requests of our customers, integrated with a reporting system to extract data and information to support our business decisions.
