Freshservice is an easy-to-use, modern, scalable cloud IT Service Desk based on ITIL best practices. Digitize your IT department management, coordinate your teams in a unified manner, and offer seamless support to your employees.
Freshservice, the IT Service Desk
What is a Service Desk
The service desk is a central point of contact between the users of an organization and the IT team. It is used to resolve technical issues, manage service requests, and provide assistance on various aspects of the IT infrastructure. It is a crucial element to ensure operational efficiency and the satisfaction of internal users and, in some cases, external customers as well.
What a Service Desk Does
A service desk provides a range of specific services, including:
- Incident Management: Quick resolution of IT incidents to minimize impact on business activities.
- Request Management: Processing and fulfilling IT service requests from users.
- Problem Management: Identification and resolution of the root causes of recurring IT issues.
- Change Management: Supervision and management of changes in the IT infrastructure to avoid disruptions.
- IT Asset Management: Monitoring and management of all company IT assets.
All the Features of Freshservice
Freshservice is a comprehensive and scalable IT Service Desk with numerous customizable features tailored to your company’s needs. Specifically, you’ll find ITSM solutions like Incident Management, SLA Management, and other ITIL procedures. ITOM solutions such as Alert Management and Orchestration Center. ITAM features like CMDB and Automatic Asset Scanning, and IT PM (Project Management) tools including customizable templates, and AGILE and Waterfall Projects.