In the last two years, ITSM Software Management has proven to be a responsive and effective solution in crisis management. In fact, the health emergency has radically transformed almost every aspect of our world, prompting companies to invest in digital solutions to meet new demands.

While industries have faced varying degrees of uncertainty, digital transformation has become the focal point of information technology, boosting the success of several companies.

The Unstoppable Power of ITSM Software

According to a global survey report by McKinsey, “companies have accelerated the digitalization of their customer interactions and supply chain, as well as their internal operations, by three to four years.”

It’s evident that ITSM software management has rapidly increased organizations’ dependence on technology and has become an unstoppable force, continuing to impact people, processes, and technology.

Let’s explore how IT Service Management is changing the modus operandi of IT departments and teams in companies when it comes to managing and providing services using an ITSM software.

Customer Data Security

In 2021, most IT Service Management departments strengthened endpoint protection, identity and access management, data loss prevention, and perimeter security in response to the pandemic. These investments are enduring and have laid the foundation for enhancing overall security posture customers tend to trust companies more that operate in an “always-on” world like that of IT.

Employees Need ITSM Software

We are in the “golden age” of simplicity in consumer technology, and employees expect to see the same simplicity, gratification, and autonomy in their work tools as they do in everyday life. The continuous deployment of tools, bots, and intelligent robotic process automation (RPA) applications is the challenge that all companies must embrace to keep their employees happy and minimize frustration and turnover. You must find the right IT Service Management software to maximize your employees’ uptime.

Creating a Long-Term Cloud Infrastructure

A positive outcome of the pandemic has been the acceleration of corporate digitization and the adoption of cloud and SaaS platforms. Unfortunately, many architectures or solutions implemented in reaction to the pandemic were not “enterprise-level.” Emergency solutions and ITSM software were adopted out of necessity at the time. Organizations now need to reconsider which technologies work best and which are sustainable in the long run.

In conclusion, companies and workers will continue to adapt to the evolution of the hybrid workplace, and ITSM will be the catalyst for change that impacts all business functions and operations. The solidity, reliability, and seamless provision of IT services will be the key to competitiveness and long-term market productivity.

Freshservice is a cloud-based solution for IT Service Management, highly scalable, and competitively priced in the market. The platform offers a wide range of advanced tools for IT Service Management. These tools enable the automation of repetitive tasks, optimizing time. Freshservice is a convenient choice for businesses of any size looking for a comprehensive and user-friendly IT Service Management solution.