Freshcaller, the call center software

Home » Cloud Solutions » Freshcaller, the call center software

Freshcaller is a VoIP Call Center designed to offer a pleasant customer experience without having to face expensive costs or learn complex software. This system modernizes a communication channel, integrating advanced features such as automatic call distribution, recording of conversations for analysis and training, and encryption of communications to ensure high-security standards.

The Freshworks VoIP Call Center is a scalable cloud solution that, thanks to automation (IVR), detailed metrics, and high-security standards, makes the efficient and secure management of telephone communications. With Freshcaller, businesses can easily set up a cloud-based call center, without the need to invest in expensive hardware or IT infrastructures.

book a free trial

A Modern Phone System Without Hardware, Downloads, or Maintenance Costs

With Freshcaller, give your calls a new life. Thanks to a modern telephone system that does not require hardware, installations, and maintenance like a VoIP Call Center, you will be able to say goodbye to the traditional telephone network and digitize all calls. This system offers features such as caller identification, intelligent call distribution based on various criteria, and the ability to integrate with other CRM solutions for complete customer management.

VOIP Call Center: Features and Advantages

Freshcaller features

IVR (Interactive Voice Response): Guide callers through voice menus to direct them to the appropriate department or agent.
Automatic Call Distribution (ACD): Assign incoming calls to agents based on their availability and expertise.
Call recording: Record conversations for quality assurance and training purposes.
Integration with CRM and Help Desk software: Sync data and call recordings with other business platforms.
Analysis and reports: It provides detailed data on call center performance and customer behavior.

Advantages of Freshcaller

Reduction of costs: Eliminates the need for expensive hardware and reduces operational expenses.
Scalability and flexibility: Easily adapt the system to growing or changing business needs.
Improved customer experience: It guarantees quick and personalized responses, improving customer satisfaction.
Security and Compliance: Protects customer information with encryption and compliance with the highest security standards.
Ease of use: Intuitive interface that reduces learning times and increases operational efficiency.

Freshcaller thus offers a complete and versatile solution for managing business telephone communications, increasing the efficiency of customer service, and reducing operating costs.

What Can You Do with Freshcaller?

COMPLETE CONTEXT FOR YOUR TEAM, EVEN REMOTELY

CUSTOMIZABLE AND SCALABLE CLOUD SOLUTION

IVR, AUTOMATIC RECORDER AND VOICEMAIL

Introduce the Right Phone System for Your Business

Not sure how to handle your calls smoothly?

Thanks to the smart options, you can allow your Sales and Support teams to manage customer calls and queues as quickly as possible. Set up personalized voicemail messages based on individual call scenarios. You can also set up a multilevel IVR auto responder for incoming calls.

Want to improve the performance of your call center agents?

Manage your call center using the Freshcaller live dashboard. It lists you in real time all the calls that are taking place in your virtual call center. It also lists all calls on hold along with the availability status of your agents. Analyze the dashboard to optimize the performance of your call center.

Need secure and protected conversations?

Freshcaller respects the highest standards of privacy and data security, in compliance with GDPR regulations. All call data, even recordings, are in an encrypted format. The cancellation of the account means that all data associated with it are deleted.

Are your employees having trouble finding information about your customers?

Integrate Freshcaller with Freshsales or Freshdesk, and connect calls to tickets or leads in minutes. Allow your team to have a 360° view on your customers.

Need a system to work wherever you are?

Freshcaller is the phone system that you can carry in your pocket! Your employees will be able to answer calls wherever they are. Thanks to the mobile app for iOS and Android, you can answer and view conversations with a click.

Try Freshcaller Now

Get more done with Kahuna CRM support

In CRM software, beyond offering you the best solutions for your company, we guide you step by step in the innovation and Digital Transformation process. We put our experience, expertise, and passion at your disposal to develop strategies in line with your business needs. Thanks to our specialization in Freshworks solutions and the accurate analysis of your business, we can offer you the winning combination to improve and enhance your business, making your team competitive and efficient. Our support doesn’t stop with implementation strategies. We at Kahuna CRM establish a true personal relationship with our customers, also helping you develop the right skills and knowledge to be able to face all the challenges of an increasingly digital world.

Advisory

We carefully examine your business and your skills to develop the most suitable strategy for you

Change Management

We support you throughout implementation and change process within your company

Go Live

We give your project ready to be used by all your employees and collaborators

Support and Training

We are always available to support you even after the implementation

Some Businesses Trusting Freshcaller

Featured Content

Freshsales, the CRM for the sales pipeline

Freshsales is a scalable, secure, and unified cloud-based business CRM platform to support your sales team. A CRM software designed for sales and...

Freshdesk, the help desk software solution

Freshdesk is a customer support software help desk in the cloud that is intuitive and scalable with complete functionality for excellent customer...

Freshchat, the live chat software

Freshchat is an innovative live chat solution for sales teams that engage your customers wherever they are. With advanced features like ticket...

Customer Stories

Thanks to a young and professional team, Kahuna is the perfect ally for the digitalization of companies of all sizes and industries. With offices in...